Special issue on Six Sigma metrics - experiences and recommendations
نویسنده :
تاریخ انتشار : 1397/04/20
In the dawn of the laboratory medicine era, we
had a different view of quality. Back when we were
pipetting tests by mouth, and we were constantly
tinkering with the instrumentation, and the patient
volumes were, by today’s standards, miniscule,
we didn’t mind as much error. Error rates of
1%, 5%, 10%, that wasn’t so bad.
In the last half century, so much has changed, not
only in the laboratory but in the expectations of
quality management. What was once acceptable
in terms of defect rates has now become unsustainable
for today’s automated high volume operations.
When many laboratories are routinely
reaching millions of reportables per year (some
even per month!), even a 1% error rate is ruinous to
the laboratory’s ability to produce reliable turnaround
times and accurate results.